eServiceapp

Call Management

• This Module takes complete take care of Daily Incident Details and daily business information where you can generate Incident reports, Employee wise work reports, client wise Incident reports and many more. With this you can avoid daily unnecessary visits.
• Option to categorize Warranty calls, Chargeable calls and free calls.
• Email and SMS notification to client to acknowledge them.
• If any call is pending more than 24 Hours, Application will remind you through reminder and email notification.
• You can generate engineer’s productivity.
• There is option to store critical issues and resolution in Knowledge Base article for future reference.
• Book a call in seconds with predefined data.

Material Management

• You can manage your material inward and outward.
• We can track material which are coming in office for repairing, Warranty, Damaged and Replacement.
• Customer gets notification when you make entry of inward material to build trust relation between Customer and you.
• Add Call ID to track material with Call ID.
• Unique Material ID to track all material and there location.

Mail & SMS Configuration

There is option for Mail Configuration to send mail to customer for every transaction, Like; Call Entry, Call Resolved, Material Inward and outward, Quotations, Marketing entry.

Marketing Management

• You can generate quotation and send to customer from software itself.
• GST features and Auto calculation.
• Options to add multiple Terms & conditions.
• You can send notification to the customer through email and SMS to let them know about quotation.